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Privacy Policy for Infinite Health Zone

 

At Infinite Health Zone, we are committed to safeguarding the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information, and your rights concerning that data. By using our services or visiting our website, you agree to the terms of this policy.

1. Introduction

We respect your privacy and are committed to protecting your personal information. This policy outlines the type of data we collect, how we use it, and the steps we take to ensure its safety.

2. Information We Collect

We collect two types of information:

a. Personally Identifiable Information (PII):

  • Name

  • Email address

  • Phone number

  • Physical address

  • Payment information (if applicable)

  • Medical and health-related information (relevant to treatments)

b. Non-Personally Identifiable Information (Non-PII):

  • IP addresses

  • Browser type and version

  • Referring and exit pages

  • Date and time of visit

  • Cookies and similar technologies

3. How Information Is Collected

We collect information in the following ways:

  • Directly from you: When you book appointments, fill out forms, contact us, or subscribe to newsletters or SMS campaigns.

  • Automatically: Through cookies, web beacons, and similar tracking technologies when you browse our website.

4. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and manage services (e.g., consultations, treatments, appointments).

  • To communicate with you about your appointments, services, and relevant updates.

  • To process payments and manage billing.

  • To improve our website, services, and client experience.

  • For marketing and promotional purposes (only with your consent).

  • To comply with legal and regulatory obligations.

5. SMS Data Collection & Usage

For clients who opt into our SMS services:

  • We collect mobile numbers for the purpose of sending appointment reminders, service updates, and relevant offers.

  • No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

  • All SMS opt-in data and consent will not be shared with third parties.

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. Cookies allow us to:

  • Store user preferences and personalize your visit.

  • Analyze website traffic and user behavior for improvement.

  • Target advertising (with your consent).

You can manage or disable cookies through your browser settings. However, disabling cookies may affect your experience on our website.

7. Third-Party Sharing

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to third parties for marketing purposes. However, we may share your data with trusted third-party service providers, such as:

  • Payment processors

  • Scheduling and communication platforms

  • Marketing service providers (only for campaigns you opt into)

These providers are required to protect your data and may only use it for the specific services they provide to us.

8. Data Security

We implement industry-standard security measures to protect your personal information:

  • Secure encryption for sensitive data.

  • Access controls to limit who can view your information.

  • Regular security audits and updates to ensure protection.

Despite our best efforts, no system is completely secure. If a data breach occurs, we will notify affected individuals promptly.

9. Data Retention

We retain your personal information for as long as necessary to provide services or comply with legal obligations. Once your data is no longer needed, it will be securely deleted or anonymized.

10. Your Rights

You have the following rights regarding your personal information:

  • Access: You may request a copy of the data we have collected about you.

  • Correction: You may request corrections to any inaccurate or incomplete information.

  • Deletion: You may request the deletion of your personal data (subject to certain limitations, such as legal requirements).

  • Opt-out: You may opt out of receiving marketing communications or SMS messages at any time.

To exercise these rights, please contact us at the information provided below.

11. Opting Out of Communications

If you no longer wish to receive marketing communications, newsletters, or SMS updates, you can opt-out by:

  • Following the "unsubscribe" link in emails or SMS messages.

  • Contacting us directly to request removal from our marketing lists.

12. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from minors. If we become aware of any such data, we will promptly delete it.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and the date of the most recent update will be indicated at the top of the policy. We encourage you to review this page periodically.

14. Contact Information

If you have any questions or concerns regarding this Privacy Policy or would like to exercise your data rights, please contact us at:

Infinite Health Zone
490 Post St., Ste. 1233
San Francisco, CA 94102
Phone:  (415) 906-1780
Fax: 415.854.0806

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